🛍️ Return & Refund Policy (Kuwait-Based E-Commerce)
✅ Eligibility for Returns
- Customers may return products within 14 days from the date of delivery.
- Only items that are unused, unopened, and in their original packaging are eligible for return.
- Products must include all original labels, accessories, and documentation.
❌ Non-Returnable Items
- Opened, used, or damaged products.
- Items without original packaging or missing accessories.
- Perishable goods, personal care items, and customized products.
📦 Return Process
- Contact our customer support team within 14 days of receiving your order.
- Provide your order number and details of the product(s) you wish to return.
- Our team will arrange for collection or guide you to the nearest drop-off point.
- Once inspected and approved, a refund will be processed to your original payment method.
💵 Refunds
- Refunds are issued only after the returned item passes quality inspection.
- Processing time: 7–10 business days after approval.
- Shipping fees are non-refundable unless the return is due to a defective or wrongly delivered item.
📍 Kuwait Compliance
This policy complies with Kuwait’s Consumer Protection Law, ensuring fair treatment and transparency for all customers.